PS-Presto is the intelligent incident management platform custom-built by PISA to solve this. The solution digitizes and optimizes the entire operational workflow, from the moment an incident is detected until it is fully resolved, helping to reduce incident response time by up to 60%.
Core Functional Pillars of PS-Presto:
- Real-Time Management and Tracking PS-Presto provides a single command center for continuous monitoring and immediate status updates on all incidents. Instead of calls or emails, all stakeholders, from Admin/Managers to field Operators, can track resolution progress, assigned personnel, and related resources on one unified interface (available on both Website and Mobile App).
- Data-Driven Decision-Making The system doesn't just log data; it intelligently analyzes it to support decisions. When an incident occurs, PS-Presto automatically aggregates relevant data (affected assets, history of similar incidents, severity level), helping managers make fast, accurate decisions on the best course of action.
- Early Detection & Smart Alerts The solution features a smart alert system that can analyze abnormal signals from monitoring systems (SCADA, IoT) to detect potential problems before they escalate into critical failures.
- Maximum Field Support (Mobile App) PS-Presto equips field staff with a powerful mobile application. Operators can receive work orders, update progress, report results (including photos and GIS location), and access technical documents directly on-site, ensuring a seamless flow of information and minimizing errors.
- Automated & Visual Reporting Eliminate the burden of manual reporting. PS-Presto automatically generates detailed reports with intuitive charts and metrics (e.g., total incidents, mean time to resolution, incident trends). This enhances transparency and provides valuable data for process improvement.
Benefits:
- Reduced Incident Response Time: Drastically shortens the time from detection to resolution.
- Increased Efficiency & Transparency: The entire process is monitored and logged, eliminating information bottlenecks and improving accountability.
- Informed Decision-Making: Empowers managers with insightful, data-driven analytics to make timely and accurate decisions.
- Optimized Resources: Enables efficient dispatching of personnel and equipment, reducing remediation costs and operational impact.
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